How to Use Our Riva Home Trade Portal – A Guide for Proforma Customers

For our proforma customers, you’ll only be able to purchase items that are in stock, whereas credit customers can preorder items that are due into stock.

If you’re interested in the ability to pre-order, you’ll need to apply for a credit account.

To make in-stock shopping easier, our collection pages include a handy toggle just below the filters, allowing you to view only in-stock products. 

Product status will be clearly shown on each product with ‘in stock’ or ‘out of stock’ messaging.

Use the quantity select and click ‘Add to Order’ for it to move into your basket.

 
Before you click ‘Add to Order’ the box will be an orange state.

 
Once added the quantity box will turn green.

 
If you try to leave the page without adding your selected items to the basket, an alert will appear to remind you that not everything has been added.

You can access product information such as SKU, EAN/Barcode, and SRP by clicking the i icon.

 
Further product information required for your EPOS system can be found in our data files within the Resources page.

To help you add complementary products from the same range, scroll down the product page until you see ‘Also in this range’. From there, you can easily add items directly to your basket.

For example, on a duvet cover set page, matching pillowcases and fitted sheets will appear below.

On our fabric product pages, you can purchase rolls ranging from 1m to 40m.

Only in stock rolls will be shown. 

Or choose a cut length - with a minimum of 1m, increasing in 0.1m increments.

We’d always recommend checking roll options, as you may find a roll length similar to your required cut length at a lower cost.

On the cart page, all items shown will be available for immediate despatch, with a few exceptions such as wide width print to order wallpaper and 2 person delivery items. Full details can be found on our shipping page.

If you’d like to add your own customer order reference (e.g., a PO number), simply use the Order Reference box above the Check Out button.

Our Despatch Date option allows you to delay your entire shipment from being sent immediately to a date of your choosing. 
The earliest selectable date will be 5 working days from today.

Once you’ve placed your order, you’ll be able to view the details and track its progress in My Account after one hour. To learn more about how to use My Account, see our guide.