Returns
If you’re not 100% happy with your purchase, you can return it to us in its original condition and original packaging within 30 days for a full refund, excluding delivery fees.
To ensure your return is accepted, please ensure your items meet our return criteria below.
If you have a large or oversized item, please contact us to arrange your return.
You can contact our Customer Service Team by emailing onlineretail@rivahome.com and they will be happy to help. If you prefer, you can call us on 0113 468 3888 Monday to Friday, 9am to 4pm.
OUR RETURN POLICY
- Please ensure you keep all packaging as we can only accept returns with the original packaging.
- We offer hassle-free returns using our pre-paid return labels.
- Please note that if you choose to use a different returns service, then you will be responsible for covering the cost of returning items to us.
- You can use our automated returns process if your return fits within the following criteria:
- your package is within 57 x 47 x 47cm and weighs less than 15kg
- Some different shaped packages may also be returned. Add together the 2 shortest sides and multiply it by 2. Add the length, if the total is less than 245 you’re good to go!
Our process is simple:
1. Fill in the online form
1. Fill in the online form
2. Once approved, we'll email you confirmation including all the information you'll need
3. Print your shipping label and secure to your package
If you don't have a printer, you can take the barcode to the shop directly, where they can print out the label for you.
If you don't have a printer, you can take the barcode to the shop directly, where they can print out the label for you.
4. Secure to your package and take to your nearest EVRI drop off location.
To find your nearest EVRI drop off store visit: www.evri.com/find-a-parcelshop
Note: for larger items the returns process will slightly differ
If you’re not sure if your parcel can be returned, please contact our Customer Service Team by emailing onlineretail@rivahome.com and they will be happy to help. If you prefer, you can call us on 0113 468 3888 Monday to Friday, 9am to 4pm.
Returning a Large or Oversized item?
If you are returning a larger or heavier item, you'll need to contact our team.
RETURNS FAQ
Are my items returnable?
You can return your items within 30 days of receipt of your shipment.
They must be:
- Returned in 'as new' sellable condition
- In their original packaging
Free gifts or promotional items are not returnable.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s).
- Providing the returned item(s) meet the item condition criteria, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 3-5 working days.
Do you offer exchanges?
- Unfortunately we do not currently offer exchanges.
- You can return any items hassle-free, and place a new order for the item you would like instead.