Frequently Asked Questions

Riva Home is a Leeds-based soft furnishings and home interiors company in the United Kingdom. Since 1973, we've been dedicated to providing high-quality products, supported by exceptional customer service. Learn more.

We specialise in home furnishings including Bedding, Blinds, Curtains, Cushions, Fabric, Furniture, Lighting + Throws. This is a non-exhaustive list, and there are always new product categories in development to keep our offer relevant and refreshed. Learn More.

Unfortunately, we only supply to the trade. However, many of our products are available through home stores and online retailers across the UK and beyond. If you need help finding a stockist, we recommend searching the product name on Google to locate the nearest retailer.

You can apply for a Trade Account here. Once you're registered, you'll get access to our Trade Portal where you can browse and shop 15'000+ products. Learn more.

Click here to log into your account. If you haven't received your login details, please contact our sales team at 0113 201 8800, and we'll provide them to you right away.

Yes, our Leeds showroom is open to trade customers by appointment only. Spanning two floors and 15,000 square feet, our showroom is designed to immerse you in our curated brand collections. You can request an appointment here.

We offer comprehensive support through our dedicated Customer Service team and on-the-road Account Managers. They provide ongoing assistance with all our products, including care advice and help with any issues that may arise.

Yes, we offer a loyalty program for our repeat customers called the Growth Partnership Scheme. Learn more about our Partnership scheme here.

Yes, we provide a variety of printable POS materials to help you enhance your product sales both in-store and online. You can view them here.

Yes, we offer a variety of lookbooks online that you can download to assist with building your order and selecting products for the upcoming seasons. You can view and download our lookbooks here.

Yes, subject to relevant checks based on your account application, we can offer you a credit account. If a credit facility isn’t available, don't worry—we can still support you with access to our products on a pro forma (pre-payment) basis using a credit or debit card.

All prices on our site are listed in GBP Sterling and exclude VAT. Currently, we only accept payments in GBP.

To learn more about becoming a Riva Home trade customer and to apply, click here.

We typically dispatch trade orders within 2-5 working days. Delivery times vary based on your location, the size of the order, peak trading periods, and the carrier used. If you need an order urgently, please inform our Sales Team, and we will do our best to meet your requested delivery date. Please note that orders requiring cushion filling may take longer than the standard lead time.

At Riva Home, there is no minimum order value—you can order as little or as much as you like. For orders of £400.00 (exclusive of VAT) or more, we offer free delivery to all UK mainland addresses. Orders below this amount will incur a carriage fee of £18.95.

Yes, we offer discounts on bulk orders through our Growth Partnership Scheme. Learn more about the benefits and how to become a Growth Partner here.

We specialise in a wide range of home furnishings, including bedding, blinds, curtains, cushions, fabric, furniture, lighting, and throws. This is not an exhaustive list; we continually develop new product categories to keep our offerings fresh and relevant.

Yes, the majority of the products on our website are designed and manufactured by us. This means you are buying directly from the original manufacturer, ensuring authenticity and quality.

You can check stock availability directly on our website, where we also provide information about future deliveries. To view product availability, simply log in to your account. For additional assistance, feel free to contact our sales team.

We work with several reputable couriers to ensure timely delivery. If you need more specific details about the couriers used for your order, please contact our Sales Team.

We offer carriage-paid deliveries to all UK mainland addresses for orders of £400.00 or more (exclusive of VAT). Orders below this amount incur a carriage fee of £18.95 +VAT. For Mainland UK orders that require a 2-person delivery, a fee of £40 +VAT applies.

We also offer carriage-paid deliveries to Northern Ireland and the Republic of Ireland for orders of £1,000 or more (exclusive of VAT). Orders below this amount incur a carriage fee of £40 +VAT. For Northern Ireland and Republic of Ireland orders that require a 2-person delivery, a fee of £100 +VAT applies. However, 2-person deliveries to the Republic of Ireland are carriage-paid for orders exceeding £3,000 +VAT.

Delivery typically takes 2-5 working days, depending on your location and the size of your order. If you need an urgent delivery, please let our Sales Team know, and we will do our best to accommodate your request.

No problem! All of our courier options include tracking, so you’ll receive regular updates on your order's progress. You'll be sent texts and emails allowing you to manage the shipment, including options to leave it in a safe place or reschedule the delivery for a different day.

Unfortunately, we don't offer a 'nominated day' delivery option. Our priority is to get your products to you as quickly as possible.

Yes, we offer shipping to the Republic of Ireland and Norther Ireland.

You can easily place your order for delivery to the Republic of Ireland and Northern Ireland through our Riva Home Trade Portal. To do this, you'll need a Trade Portal account—if you don’t have one yet, you can apply here.

Once logged in, our system will automatically detect your location and show the relevant pricing based on it. If your delivery address is different from the location where you placed the order, please note that product pricing and fulfillment/duty costs may adjust accordingly.

All orders must be placed in Pounds Sterling (GBP) and will be invoiced in the same currency. Currently, we only accept GBP, and we’re unable to process payments in other currencies at this time.

Yes, all orders to the Republic of Ireland are Delivered Duty Paid (DDP). This means Riva Home covers all costs associated with delivering the products to your business address in the Republic of Ireland. The prices you see on our Trade Portal from the Republic of Ireland include duty but do not include VAT, which will be added at checkout.

VAT is not included in the product prices displayed on the page. It will be added to your order at the correct rate once you enter your delivery address during checkout.

Order Value (ex VAT) / Delivery Cost (DDP)

£0 (samples) / £5 +VAT
<£1000 / £40 +VAT
>£1,000 / Free of charge
<£3000 (inc. furniture) / £100 +VAT
>£3000 (inc. furniture) / Free of Charge

As Riva Home imports the goods into the Republic of Ireland and sells them from within the country after paying the duty, we are legally required to charge Irish VAT on the sale.

Please contact us to arrange a return of your items. We’ll assist you in finding the best solution. Please note that restocking fees and return delivery charges may apply.

Unfortunately, we only offer a Delivered Duty Paid (DDP) service to the Republic of Ireland, so we handle all the duty and associated costs for you.

For in-stock items, delivery typically takes 5 to 15 working days from the time you place your order. For back-ordered items, please add an additional 5 to 15 working days to the advertised ‘back in stock’ dates.