Republic of Ireland - Frequently Asked Questions

Below you'll find answers to some of our most common questions regarding the Republic of Ireland.

Please take your time to find the answer to your question below, and do not hesitate to contact us if you still need more information.

  

How do I place an order for delivery to the Republic of Ireland?

You can use our Riva Home Trade Portal to place your order for delivery to the Republic of Ireland. You will need a Trade Portal account in order to do this - if you don’t have one yet, you can apply here.

When logged in, your location will be automatically detected and the relevant pricing will be shown to you based on your current location (using IP technology). If your delivery address differs from the location from which you placed the order (your IP), the product pricing and fulfilment/duty costs may change.

 

What currency will my order be placed in?

All orders must be placed in Pounds Sterling (GBP) and will be invoiced in the same currency. Unfortunately, we do not accept any other currency at this time.

 

Is duty included (DDP)?

Yes – all orders to the Republic of Ireland will be Delivered Duty Paid (DDP) which means Riva Home are covering all costs associated with delivering the products to your business address in the Republic of Ireland. The costs you see when using our Trade Portal from the Republic of Ireland include duty, but do not include VAT (until that is added at the checkout).

 

Is VAT included?

VAT is not included in the product costs you see throughout the trade portal, but will be added to your order at the correct rate when you enter your delivery address at the checkout.

 

What are the shipping charges to the Republic of Ireland?

Order Value (ex VAT)	Delivery Cost (DDP)
£0 (samples)	£5 +VAT
<£1000	£40 +VAT
>£1,000	Free of charge

 

Why am I paying VAT?

Riva Home is importing the goods for you into the Republic of Ireland and therefore we are selling to you from within the Republic of Ireland after Riva Home has paid the duty. We are therefore legally required to charge Irish VAT on the sale.

 

I would like to return items to Riva Home, from the Republic of Ireland - how do I do it?

Please contact us to arrange a return of your items. We will then find the correct solution for you. Re-stocking fees and return delivery fees may apply.

 

Can I order on DAP incoterms and handle the duty myself?

No, unfortunately not. We only offer a DDP service to the Republic of Ireland.

 

How long does it take for delivery to Republic of Ireland?

For in-stock items, we anticipate a 5 to 15 working-day lead time as standard, from order placement to delivery. For back-ordered items, please add 5 to 15 working days to the advertised ‘back in stock’ dates shown. Exceptions may apply.

 

Still have a question?

Please contact us.